The challenge
Drivers handed in paper proof-of-delivery (POD) documents at the end of their trips, often days later. Documents went missing or arrived damaged, billing was delayed until the paperwork came back, and customers disputed invoices that couldn’t be backed up.
Our approach
We rode along with the process, from the moment a delivery was signed for to the moment an invoice was sent. The biggest delay was the physical journey of the paper, so we focused on capturing the POD at the point of delivery and making it instantly available to the billing team.
The solution
- A mobile Power Apps app that lets drivers photograph and upload PODs in seconds
- OCR using the Mistral AI API to read key details from each document
- Power Automate workflows that file each POD in SharePoint, linked to the right delivery
- A searchable POD library for the billing team, with unclear documents flagged for review
The outcome
PODs now reach the billing team on the same day as the delivery. Invoices go out faster, disputes are resolved with a click instead of a paper search, and the business no longer loses PODs.