PAIA Manual

This manual is published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (“PAIA”). It explains how to request access to records held by Triuno Business Solutions.

1. Company details

2. Guide from the Information Regulator

The Information Regulator has published a guide on how to use PAIA and POPIA. It is available at inforegulator.org.za or from the Information Regulator directly.

3. Records we hold

• Company records: incorporation documents, statutory registers, minutes and policies.
• Financial records: financial statements, tax records, invoices and banking records.
• Employee records: employment contracts, payroll and personnel files.
• Client records: contracts, correspondence and project documentation.
• Recruitment records: candidate applications, CVs and related correspondence.
• Supplier records: agreements and correspondence with service providers.

4. Records available without a request

Information published on this website is available without a formal PAIA request.

5. Processing of personal information

We process personal information as described in our Privacy Policy, including:

• Clients and prospective clients: contact details and correspondence, to provide our services.
• Candidates: contact details, CVs and application information, for recruitment.
• Employees: information needed for employment and legal compliance.
• Suppliers: contact and banking details, to manage our relationship.

Personal information may be shared with hiring clients (for candidates who apply for their roles), service providers who host our systems, and authorities where the law requires it. We apply appropriate security measures to protect personal information.

6. How to request access

Submit a request using the prescribed Form 2 (available from the Information Regulator) to the Information Officer at the email address above. A request fee may apply as prescribed by regulation. We will respond within the time required by PAIA. A request may be refused on the grounds set out in Chapter 4 of Part 3 of PAIA.

7. Availability of this manual

This manual is available on this website and from the Information Officer on request.